Privacy Policy

Last updated 2026-10-16

This policy explains what Jolly Hello (App Business Ventures LLC) collects when you use jollyhello.com, why, and how long we keep it.

What we collect

• Your order details: the answers you type in the order form (for example names, a story, preferences) and the photos you upload.
• Contact details: your email address, so we can send your order, receipts and support replies. We don't send newsletters.
• Payment: Stripe processes your payment. We receive the amount, the last 4 digits of the card and the country, never the full card number.
• Technical data: your IP address, browser type and the page that sent you to us (including ad campaign tags), used to prevent fraud and abuse and to measure which ads work.

How we use it

Only to make and deliver your order, to support you, to prevent fraud and abuse, and to measure our own marketing. We never use your order details, stories or photos to train AI models, and we never use them as public examples without your separate permission.

Who processes it

• Our own servers and storage, in the United States.
• Stripe (payments) and Amazon Web Services (email delivery).
• Your child's video is written, voiced and animated by AI. We run it on our own servers first. When they are busy, the text of your order (not your photo) goes to Runware, an AI provider that makes the voice and the animation for us under contract and may not use it for anything else. Photos never leave our own servers.

We don't sell your personal information.

How long we keep it

• Uploaded photos are deleted within 30 days of upload, whether or not you order.
• Orders you don't pay for, and their previews, are deleted after 14 days.
• Paid orders and their files are kept for 30 days so you can download and share them, then deleted. Payment records are kept as long as tax law requires.
• You can ask us to delete your order and data sooner: email support@jollyhello.com from the address you ordered with.

Cookies

We use a few first-party cookies to keep your order form, count visits and remember which ad or link brought you here (for example utm and fbclid tags). We don't use advertising cookies at the moment.

Children

Our site is for adults. Parents and guardians give us their own child's first name, age, town, the things they're proud of, a wish list and, if they like, a photo. We use them only to make that order's video and letter, never to train AI and never as public examples, and we delete them, the photo and the finished files within 30 days.

Your rights

You can ask for a copy of your data, a correction or deletion, depending on where you live (for example under GDPR or California law). Email support@jollyhello.com. We answer within 30 days.